An easy way to obtain feedback from people who visit your website is to set up a feedback forum. Some example of feedback forum providers include User Voice and Get Satisfaction. It’s easy: just create an account, customize and implement a widget with few lines of javascript on your site and you’re off! Unfortunately, I [...]
Archive for the ‘website’ Category
17 Aug
Book Review: The Inmates are Running the Asylum
After a recommendation from a user experience specialist at Huge, I just finished reading The Inmates are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity by Alan Cooper. I probably should have read it years ago, but my list of books is just too long… The technology [...]
28 Jul
NYPL’s disappointing new catalog search
I have to say the NYPL has disappointed me with their new website. Their new search functionality was supposed to make it easier to find items because you only had to search in one place across all catalogues. I have to say it has not only made searches more difficult, it has also shown inaccurate [...]
30 Jun
Measuring Goals with Web Analytics
Besides wanting people to engage with the content on your organization’s website, you probably would like if they completed some action. Here are some examples of goals – sign up for your newsletter make a donation buy tickets submit a volunteer form join your facebook group follow you on twitter etc It’s easy to track [...]
26 Jun
Online Search – 311 online
I met Chenda Fruchter, Assistant Commissioner at 311, Dept of Information Technology & Telecommunications, City of NY at the SVA Interaction Design Lectures Dot Dot Dot several weeks ago. She spoke at the event called “The Service Designers” <- link to video. The event was enlightening. I am a huge fan of 311, New York [...]
22 Jun
Adding Events to Calendar
An easy way to make sure patrons remember your organization’s events is to place a link on your site that automatically adds event information to Google Calendar, iCal (Apple calendar system) or Outlook. I picked those three because they seem to be the most widely used though I’m sure there are others. Here is an [...]
21 Jun
Usability in Online Forms
To explain a few concepts in usability in online forms, it’s best to go through an example. To apply for a job at Teach for America (TFA) you have to fill out an online form. The first section looks like this. At first glance, it seems easy to complete. However, once you get past the [...]
8 Jun
Infomaki – NYPL market research tool
I discovered Infomaki when I visited the NYPL website one day. At the top of the page, there was a section signaling for some quick user feedback. Once I agreed to participate, I got a question like this one. Once done with this one, I could answer as many as I wanted. It was pretty [...]
